In this online-training you will learn:
understanding why identifying needs is a fundamental step in the sales process
knowing how to determine the needs of your customer in a targeted manner
knowing the main question types and how to use them to determine requirements
developing an individual concept for the identification of requirements based on your practice
fully understanding the customer’s needs through active listening
Salespeople, field sales force, employees in sales, inside sales, key account managers
MethodsProfessional Moderation, videos, exercises, interactive tasks, transfer tasks, overviews, key messages, final test
Course DurationTotal learning time about 75 minutes plus transfer tasks. 5 chapters, also individually usable as microlearning. Average playing time of the videos: three to six minutes
Also available in German.
technische VoraussetzungenNach Ihrer Anmeldung erhalten Sie Ihre persönlichen Zugangsdaten, diese Daten sind 30 Tage gültig.
KurspartnerPINKTUM